Terms and Conditions
Standard Worldwide Shipping
ALL ORDERS are shipped worldwide through DHL Express or USPS with an approximate delivery time of 10-20 business days. Unexpected delays may occur which Miana has no control over and is not responsible for. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.
Return shipping is not included.
Miana is not responsible for lost or stolen packages during transit. The customer assumes all responsibility for any loss, or damage of these items.
All orders processed during business hours Monday - Friday are dispatched within 4 business days. Please advise a working phone number when ordering.
**Orders cannot be cancelled after they have been confirmed through our website.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
Certain out of range countries/areas not supported by the DHL cannot be shipped at this time. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges.
Miana is not responsible for any customs, duty or tax fees determined by the destination country. The customers assumes all responsibility to pay any additional fees required for these reasons. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.
RETURNS & EXCHANGES POLICY
Not Satisfied with your purchase? Miana offers returns & exchanges. Please check your item carefully once it is received. ALL RETURN & EXCHANGE requests must be received within 10 days of receiving the parcel. ALL ITEMS must be returned unused including all tags.
Discounted items more than 50% are ALL SALES FINAL.
In order to authorize your return or exchange please email customer service department at: firstname.lastname@example.org
Please make sure you print, fill out and place the form in the returning package so that we can issue your return or exchange.
Please contact customer service with the subject line "RETURNS" within 10 days of receiving the package. Miana has the right to refuse service to excessive and arbitrary returns.
Please contact email@example.com
We collect personally identifiable information from our customers for a variety of reasons, including as part of our efforts to provide excellent customer service, improve shopping experience and to fulfill orders. We collect information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you voluntarily submit this information to our site. The information you provide is used to fulfill your specific request.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are used for gathering information such as understanding how visitors use the Site and can also help to customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.
By e-mail: firstname.lastname@example.org
We reserve the right to make changes to this policy. Any changes to this policy will be posted.